Frequently Asked Questions
Q.How do I place an order?
A.
You can place an order through our website, or by contacting us via Facebook, Instagram, or phone. Once we have your event details, we’ll provide a personalized quote and guide you through the simple booking process.
Q.Do you charge more on popular dates, holidays or weekends?
A.
Our prices may vary based on demand, especially during popular weekends, holidays, and peak event seasons. These dates typically require additional staffing, longer delivery hours, and limited availability. Prices are subject to increase on high-demand days such as:
New Year’s Eve & New Year’s Day
Valentine’s Day Weekend
Easter Weekend
Mother’s Day Weekend
Memorial Day Weekend
Fourth of July
Labor Day Weekend
Halloween Weekend
Thanksgiving Day & Weekend
Christmas Eve & Christmas Day
We recommend booking early for these dates to secure availability and the best rate possible.
New Year’s Eve & New Year’s Day
Valentine’s Day Weekend
Easter Weekend
Mother’s Day Weekend
Memorial Day Weekend
Fourth of July
Labor Day Weekend
Halloween Weekend
Thanksgiving Day & Weekend
Christmas Eve & Christmas Day
We recommend booking early for these dates to secure availability and the best rate possible.
Q.What’s required to reserve equipment? (deposit, signed agreement, etc.)
A.
To reserve your equipment, a 25% deposit and a signed rental agreement are required. This ensures your date and items are reserved exclusively for you.
Q.When should I book to guarantee availability?
A.
We recommend booking as early as possible, especially for popular dates such as Halloween, New Year’s, 4th of July, Thanksgiving, and weekends during peak event season. Early booking guarantees the items you want will be available.
Q.Do you deliver and pick up?
A.
Yes! We provide full delivery and pickup service. Standard deliveries are made to driveways, garages, or curbside locations. Pickup is typically scheduled for the day following your event unless a same-day pickup is arranged.
Q.Where do you deliver to and what are the delivery fees?
A.
We deliver throughout Goodyear and nearby cities in Arizona. Standard delivery is to driveways or garages. Backyard delivery may be accommodated only if there is a clear, paved, or concrete path suitable for a cart or dolly. Additional fees may apply for deliveries beyond standard accessible locations.
Q.What’s included in the delivery—do you set up or just drop off?
A.
Delivery includes setup of bounce houses, tents, canopies, photo booths, and lighting. Tables, chairs, and games are delivered but generally not set up unless you add a setup/breakdown service.
Q.What are your payment methods and when is payment due?
A.
We accept all major credit cards. To secure your reservation, a 25% deposit is required at the time of booking. The remaining balance is due on the event date prior to delivery, and payment must be completed before setup or drop-off. If paying with cash, please provide exact change, as our drivers do not carry change.
Q.What is the cancellation policy?
A.
14+ days before event: Full refund minus $25 administrative fee.
7–13 days before event: Forfeit 25% of total rental.
2–6 days before event: Receive a raincheck for full deposit, valid for 6 months.
Within 48 hours: Forfeit 25% deposit (not exceeding total deposit)
No refunds are issued after delivery has been attempted or completed. We will try to reschedule for severe weatheror other circumstances beyond your control.
7–13 days before event: Forfeit 25% of total rental.
2–6 days before event: Receive a raincheck for full deposit, valid for 6 months.
Within 48 hours: Forfeit 25% deposit (not exceeding total deposit)
No refunds are issued after delivery has been attempted or completed. We will try to reschedule for severe weatheror other circumstances beyond your control.
Q.How long is the rental period (one day, multi-day)?
A.
Standard rentals are for one day, typically covering your event duration. Multi-day rentals can be arranged with advance notice.
Q.Can I pick up items myself to avoid delivery fees?
A.
No, we do not allow customer pickups. All equipment is handled by our team to ensure proper transport, setup, and safe handling. This allows us to maintain the quality and safety of our rentals for every event.
Q.What kinds/sizes/styles of tables/chairs/items do you offer?
A.
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Tables: 6-foot, 8-foot, round, kids and cocktail tables,
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Chairs: Standard folding chairs, kids folding chairs, resin/arden chairs, and more
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Bounce houses, tents, canopies, heaters, lighting, games, and photo booths
We can help recommend the best setup based on your guest count and event type.
Q.Are items cleaned/sanitized or inspected before rental?
A.
Yes. All items are thoroughly cleaned, sanitized, and inspected before each rental to ensure they are safe and ready for use.
Q.If I need additional time/event goes longer, how is that handled?
A.
Please notify us as soon as possible. Additional fees may apply, and continued availability is subject to scheduling.
Q.Do you offer add-on services such as setup/breakdown or special items?
A.
Yes! We offer setup/breakdown for tables and chairs, premium backdrops, prop tables, lighting, linens, and more. Let us know in advance so we can include these in your quote.
Q.What happens if something is damaged, lost, or not returned?
A.
The Lessee is responsible for repair or replacement costs due to misuse, negligence, or improper handling. Fees vary by item, and full replacement costs may apply for items damaged beyond repair.
